McDonald's

This is not the first time this has happened at your United Square outlet, and I am extremely disappointed. I honestly do not understand what your staff are doing. Do they not check the orders before handing them to customers? Do they not see what items are supposed to be included? Today, the same thing happened again. After leaving the outlet, I discovered that my order was incomplete. This repeated mistake shows a serious lack of attention and responsibility. Customers should not be expected to constantly check their bags because the staff cannot do their job properly. This level of service is unacceptable. I expect this issue to be taken seriously, and I would like a proper explanation and compensation for the repeated inconvenience.

We were arranging a children’s birthday party and needed food. This restaurant doesn’t host children’s parties, but we contacted them a few days before to see if they could do 30 happy meals at an agreed time. The restaurant manager, Hafiz, was pleased to help and we are delighted to say the whole thing was excellent! The food was hot, well presented and right on time. Hafiz and Pradiisha looked after us splendidly. Highly recommended.

This place like any macdonalds is cfm gonna satisfy your cravings and when i was ordering at the kiosk just now, the receipt didnt print out but thankfully there was a server who noticed and since i ordered table service, the same server kindly helped me bring my order and she was so sweet and nice i saw her doing the same thing to other people which is really heartwarming. The food here is just the same as macdonalds. I would like to add that it can get quite crowded due to it being connected to an office

UPD: They sent me the whole new order and everything was fresh, delicious and correct! Cheating! Beware of Order Issues! Double-Check Before You Leave! I ordered chicken wings and a triple cheeseburger (as shown in the attached photo), but I received chicken nuggets and a chicken burger instead. My Prosperity beef burger isn’t not double as you can also see on that photo! Not only was my order completely wrong, but the items I got are also cheaper than what I paid for. This is unacceptable. I do NOT recommend this place! I hope that management will take serious actions because it seems like it happened not only with me! The whole order isn’t correct!

I am beyond disgusted by the way my son and I were treated here today. My son (who struggles with social anxiety) politely approached the counter to ask about exchanging a BTS blind box because the number printed on the exterior clearly corresponds to the specific member inside — meaning he did not open the box. Instead of listening, the manager immediately accused him of tampering with the box and spoke to him in an incredibly rude and condescending tone. To make matters worse, other staff members nearby laughed and made “ooooo” sounds like this was some kind of spectacle, while the manager stood by and did absolutely nothing to stop it. Completely unprofessional. My son calmly tried to explain that other McDonald’s locations had allowed an exchange in this exact same situation. But the manager cut him off and told him, “Move, there are other customers,” when there was literally no one else in line. The lack of empathy and basic respect was unbelievable. This experience was humiliating and has genuinely affected my son’s confidence — all over a simple misunderstanding that could have been resolved with basic human decency. The manager clearly has no training in customer service or compassion. I sincerely hope corporate reviews this incident because no customer, let alone a young person with anxiety, should ever be treated this way.