Mr Bean

Visited Mr Bean at JEM today and had such a pleasant experience. The lady at the counter was very helpful and friendly, and what really stood out was that she actually remembered me from my previous visit. That small gesture made the experience feel so personal and warm. Really appreciate her great service — will definitely return again!

When you have "AUNTIE" working at mr bean, you know things will be shit. Lousy outlet, lousy and rude manager/staff. Told her I'm in a rush for time yet still let me wait (forever). Won't be patronising this outlet anymore unless the management does something about that arrogant manager. 🙄👎🏻

I love buying from this outlet, reason being the staff goes above and beyond accommodate to our request, furthermore they are friendly and willing to help.

I purchased two Nori Chicken Eggwiches from the Mr Bean outlet located in JEM basement 1. With only one Eggwich left, I saw staff from Mr Bean cooking and flipping a new batch of Eggwiches and pancakes. I did not rush the staff as I was concerned that the Eggwich may not be fully cooked. To my astonishment, the staff handed me the Eggwiches almost immediately, including one from the new batch, assuring that it is ready. Unfortunately, my first bite into the Eggwich was the taste of cold chicken filling and both the egg and cheese inside were runny. I returned hastily to the stall and brought this to the attention of the staff. Instead of apologizing and rectifying the mistake, the staff tried to argue that the filling is “supposed to be cold” and the runny liquid is the “cheese”, which is “normal”. She unwillingly handed me another Eggwich and looked away. With this incident, I urge Mr Bean’s Management to explore further training for staff in terms of food safety and quality as well as customer service. Thank you.

Terrible customer service and terrible beancurd. Beancurd was all mushy in small nasty leftover bits. No standard. Mr Bean, stop cutting corners