Stuff'd

I ordered lettuce twice and cabbage twice — a total of four scoops of vegetables. But the staff only added one scoop of cabbage, then added half of the already reduced amount again, and only put one scoop of lettuce. Even though my order was extremely simple and clear, they still failed to follow it properly. What’s worse is that the employee knew I was recording on camera, yet still prepared my order completely wrong. This makes me seriously question how they handle other customers’ orders when nobody is watching. This isn’t the first time I’ve experienced this at this location. The staff consistently under-portion ingredients, ignore exact orders, and seem to care very little about accuracy. Because of this, my food often comes out missing ingredients or far below the proper quantity. It’s honestly disappointing and frustrating as a customer. This level of carelessness clearly shows a lack of proper training and quality control. A brand like this should not have employees who treat customer orders so casually. This store urgently needs better staff training and stricter standards. Customers shouldn’t have to double-check every order or worry about missing ingredients every time.

I’d like to give a special compliment to Nine (the tall staff at Vivo, I hope I got his name right). He is extremely polite, friendly, and kind. Despite the earlier missing items in my previous order, he patiently assisted me and made me feel well taken care of even during the busy dinner period. He was very helpful in resolving the issue, and his positive attitude truly stood out. Service like this really makes a difference. Excellent customer service!

Very happy to meet familiar face from another outlet. Very friendly and cheerful chinese looking lady. Used to see her whenever i visit the outlet at Tiong Bahru and happy to see her still with stuff’d. clean and tidy table top!

There was barely any salad in my daily bowl? Like I had a few strips of lettuce and likely 2 pieces of tomato and cucumber in it.. I ordered 2 scoops of buttered corn but I only got 1. The service here is terrible honestly..

They forgot to add the chicken to my chicken daily bowl order.😢 I try to understand, people make mistakes… but I can’t help but feel really disappointed when I got home and realized that. No meat.😭 It’s even sadder than getting shaker fries without the shaker fries seasoning. Hopefully you guys won’t forget again… Updated review: I emailed their customer care about the above encounter and they gave me a QR code which I can redeem a free chicken daily bowl next time, with no expiry date! Also, their response was very prompt. I must say, the service is good.